Frequently Asked Questions
HAVE QUESTIONS? WE’RE HERE TO HELP.
HERE IS A LIST OF THE MOST COMMON QUESTIONS WE GET ASKED.
How long does delivery take?
If you placed your order before 3pm, your goods should arrive within 2-4 working days with our Standard Free Delivery service.
Can you deliver the next business day?
Yes! For orders over $50 that are placed before 11.30am on weekdays, we offer Premium Free Next Business Day Delivery to most major towns and cities.
If you’d like to know more about your Delivery options, or have any other questions about delivery, click here.
Is my personal data safe if I create an account?
Is your website secure?
Yes. We use up-to-date 256-bit SSL (secure socket layers) encryption. If you look at the URL bar on your browser, you should see a padlock icon, and our web address should begin with https://. This means the page is secure.
1300Tonerink is also a McAfee SECURE certified site. Hacker Safe site. This means our site is tested and certified to make sure it’s safe from viruses, phishing attacks and malware, so you can buy your printing products online without worrying
What if I ordered the wrong item(s)?
No worries! Just head here to find out how to return it.
What is your return process?
We have a simple, easy 3-step return process to make buying printer ink and toner online more convenient for you. Find out more about the process here.
How can I access or change my account details?
Click here to access your account. You’ll need your username and password to log in and see or change your details.
What happens if I forget my password?
Just click here and enter your email address, and we’ll send you a new one.
Are my credit card or debit details saved?
No, we don't save any of your payment details to ensure your safety. This means you will have to enter them each time you place an order.
Will I receive a tax invoice with my order?
Yes. We’ll also send it to the email you have provided once the order is delivered. Our system automatically generates a receipt once your order has been placed, showing products ordered, delivery details and any delivery costs.
What payment options do you offer?
We accept all major credit cards, including Visa and Mastercard. We also accept payments through Paypal, bank deposit (EFT) and Afterpay. You can use all payment options through our fully secured website.
For approved ABN holders we also offer 30 days from invoice payment terms. For more details click here or call us at 1300 866 374, and we’ll be happy to help you.
What is Afterpay?
Afterpay is a payment service which offers you more flexibility with paying for your purchases. You can buy your products online today, and enjoy the convenience of paying them off after you receive them through four equal installments over 8 weeks.
Click here to read more information about Afterpay.
What is a promo code?
Sometimes we like to reward our customers with a promo code. This promo code will come in the form of a series of numbers and letters, that will give you either a specific discount or a percentage off the amount of the products in your cart.
You’ll most likely see this in the form of "enter promo code '123ABC' in the shopping cart to receive x% off,” and it might come with certain terms and conditions for it to be valid. Most codes are time sensitive, so make sure it’s still valid when you enter it during the shopping cart process.
I forgot to add promo code to my order. Can it still be applied?
We’re sorry to say our promo codes are specifically designed to only be used on the shopping cart screen when you purchase.